available for new clients

DILSHIKA
UDAWATTA

Virtual Assistant / Project Coordinator / Automation Builder

I run the operations, systems, and AI workflows that keep a business moving. Founders bring me in to stop the manual work from eating their week and start seeing the hours back, with a 100% client satisfaction record to back it up.

Top Rated freelancer 100% client satisfaction 50+ projects completed Toronto, Canada
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Inbox & Calendar
Project Coordination
Workflow Automation
AI Agents
E-commerce Ops
Top RatedFreelancer status
100%Client satisfaction
50+Projects completed
TorontoBased, works globally
Dilshika Udawatta

Hi, I'm Dilshika.

I help founders, agencies, and busy teams get their operations under control, from a chaotic inbox to a project that's drifted off track. Clients bring me in when they're spending more time managing the work than doing it.

I've completed 50+ projects with a 100% client satisfaction score, working across admin support, scheduling, project coordination, and building the systems, automations, and AI agents that keep a business running smoothly. I fit into however you already work, and I don't ask you to change your tools for me.

Read what clients say

What I handle

Pick a single workflow to start, or hand off the full operation. You choose where the line sits.

Virtual Assistance

Virtual assistance

Inbox and calendar management, scheduling, travel booking, data entry, research, customer support replies, and the recurring admin work that quietly eats your week.

Project Coordination

Project coordination

Timeline tracking, task assignment and follow-up, status updates, meeting notes and action items, vendor and contractor coordination, keeping projects from stalling.

Systems & Automation

Systems & workflow automation

I design and build the systems that run your business day to day, set up in Asana, Trello, ClickUp, QuickBooks, and Canva, with recurring tasks automated through n8n and Make.com so less relies on manual work.

AI Agents

AI agents & assistants

Beyond simple automations, I build more advanced no-code AI agents: conversational assistants that chat with customers, voice AI agents that handle phone calls, lead qualifiers, and content agents that write and publish on their own, all built and deployed without writing code.

E-commerce Operations

Amazon & e-commerce store management

I run day-to-day operations for Amazon stores: product listings, inventory tracking, order management, and customer inquiries, with AI assistants handling routine questions and review monitoring so nothing slips through.

Flexible Engagement

Flexible engagement

Hourly, part-time retainer, or project-based. Start small with a single workflow and scale up once it's clear I've got it handled.

Automations & systems I've built

Real workflows I've designed and deployed in n8n and Zapier to remove manual work from a business.

AI email triage and auto-response workflow
Inbox Automation

AI email triage & auto-response

Problem: Incoming emails needed manual sorting before the right person even saw them.

Built: An n8n workflow that reads new emails, uses AI to categorize them, then routes each one to the right Slack channel or replies directly, with everything logged to a tracking sheet.

Result: No inquiry sits unsorted, and the team only sees what actually needs their attention.

Client onboarding automation workflow
Client Onboarding

End-to-end onboarding automation

Problem: Onboarding a new client meant repeating the same manual steps every time: folders, docs, welcome emails.

Built: A webhook-triggered n8n pipeline that validates new client info, logs it, creates their Drive folder and a welcome doc, and sends the welcome email, fully automatically.

Result: New clients get a fast, consistent onboarding experience with zero manual setup.

Weekly KPI reporting automation workflow
Reporting

Weekly KPI reporting, fully automated

Problem: Compiling a weekly performance report from spreadsheet data was a recurring manual task.

Built: A scheduled n8n workflow that pulls the latest data every Monday, has AI summarize it, generates a report doc, emails it out, and archives a copy automatically.

Result: A task that used to take real time every week now needs zero manual effort.

Content repurposing and publishing automation workflow
Content & Social

One post in, four platforms out

Problem: Repurposing one piece of content for LinkedIn, X, Facebook, and Instagram meant rewriting it four separate times.

Built: An AI-powered n8n workflow that takes new content, generates a tailored variation for each platform, and publishes all four automatically.

Result: One content idea now becomes a full week of multi-platform posts with no manual rewriting.

AI Instagram caption and content agent
AI Agent

An AI agent that writes and posts on its own

Problem: Coming up with fresh, on-brand captions and actually publishing them was a recurring time sink.

Built: A no-code AI agent that drafts platform-ready captions in different styles, generates the matching image, and publishes directly to Instagram, with a quick approval step during testing.

Result: A full content piece goes from idea to published post with almost no manual writing.

AI voice assistant workflow for handling incoming calls
Voice & Chat AI

Voice AI agents & conversational assistants

Problem: Answering routine customer calls and chat questions manually doesn't scale, but hiring a full-time receptionist isn't always the right fit either.

Built: No-code voice AI agents that answer and route incoming calls, and conversational chat assistants that handle common customer questions automatically, 24/7.

Result: Routine calls and chats get handled instantly, and only the ones that actually need a human reach one.

Investment

Simple, transparent pricing. Final rate depends on scope, mix of services, and volume.

Hourly
From $35 CAD/hr

Best for a first project, one-off tasks, or while we're still finding the right rhythm together.

Monthly Retainer
From $700 CAD/mo

A discounted block of hours for recurring support, billed monthly. The most common setup once workload is predictable.

How we'd start working together

Step 1

Tell me what's eating your week

Reply to an email or fill out the form below. No call required to get started.

Step 2

I send back a quick plan

Within a couple of days, you'll get a short breakdown of what I'd take off your plate first.

Step 3

We agree scope and begin

Work starts once scope is agreed, with weekly check-ins to keep things on track.

What clients say

"
★★★★★

"Dilshika has been incredible to work with. She came on board and took to my business immediately. She's extremely responsive, very available and a delight to work with. I'd highly recommend her!"

client, 2025
"
★★★★★

"Dilshika is a wonderful human and VA with a lot to offer. She's detail-oriented, professional, and an asset to any person needing VA assistance. She's a quick learner especially when it comes to learning new systems."

client, 2023
"
★★★★★

"Dilshika did a great job on the tasks we asked her to complete. She is diligent and hard working. She delivered all of the documents on time. I will work with Dilshika again."

client, tagged reliable & collaborative

Common questions

How do we start working together?

Reply to my email or message me with what you need help with. I'll send back a short plan before anything is agreed, no pressure, no long sales call.

How do you handle contracts and payment?

I can work through a simple service agreement with milestone or retainer-based invoicing, whatever fits your business best. I'm happy to walk through the options.

What hours do you work?

I'm based in Toronto (Eastern Time) and structure my schedule to overlap with clients across North America, with flexibility for other time zones by arrangement.

How much do you charge?

Rates depend on scope: hourly, part-time retainer, or project-based. Send me a bit about what you need and I'll quote it directly rather than guessing here.

Ready to get some of your week back?

Tell me what's eating your time and I'll send back a concrete plan for taking it off your plate. No call required, no obligation.

Email me